Frequently Asked Questions

Please take a look at the sections below to find the answers you’re looking for. If you can’t find what you’re looking for or have additional questions, please don’t hesitate to contact us. We’re always here to help!
Title

Last updated: January 2025

1. General Questions

What is your return policy?

We want you to be completely satisfied with your purchase, so we accept returns on all items within 21 days of the purchase date. To start a return, please visit our Returns page and follow the instructions. 

Refunds for subscription

Refunds for subscription fees for any given month are possible only if the member has not made any purchases or received any cashback during that month.

How do I track my order?

Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on our website or on the carrier's website.

Can I cancel or modify my order?

Order cancellations or adjustments are not possible after the order is placed. 

2. Product Questions

What size should I order?

We have a size chart available for each product to help you find the best fit. Please refer to the size chart on the product page for more information.

What is the material of this product?

The material for each product is listed on the product page, under the "Details" section. If you have further questions about the material, please don't hesitate to contact us.

How do I care for this product?

Care instructions for each product are also listed on the product page, under the "Details" section. Please follow the care instructions to ensure the longevity of your product.

3. Payment Questions

What payment methods do you accept?

We accept a variety of payment methods including credit cards (Visa, MasterCard, American Express), PayPal, Klarna, Clearpay and Apple Pay.

Do you offer installement payment options?

Yes, we offer installment payment options for certain purchases. Please check our website or contact our customer service for more information.

Is my payment information secure?

Yes, we take the security of our customers' payment information seriously. All transactions are processed securely and we use industry-standard encryption technology to protect your information.

4. Shipping Questions

How long does shipping take?

Shipping time varies depending on your location and the shipping method you choose. Please refer to our shipping policy for more details.

How much does shipping cost?

Shipping cost depends on your location and the shipping method you choose. Please refer to our shipping policy for more details.

Do you offer free shipping?

We provide free shipping For members only.

I entered a wrong shipping address, what can I do?

If you notice an error in your shipping address soon after placing your order, please contact our customer support team without delay. The quicker you get in touch, the higher the likelihood that we can adjust the address before the order is sent out.

Should your order have already been processed or sent, and if you're unable to make changes via our customer support, you should contact the shipping carrier directly. Depending on the carrier's policy, you might be able to arrange for the package to be redirected or rerouted to the correct address. Be aware that this may incur an additional fee and requires the carrier's agreement.

To prevent similar issues in the future, always verify your shipping address carefully before completing your order. Make sure all details, such as apartment numbers, street names, and postal/ZIP codes, are correct.

5. Contact Questions

How can I contact customer service?

You can reach our customer service team by emailing info@brahinski.com  or here

What are your business hours?

Our business hours are Monday through Friday from 9:00am to 6:00pm GMT.

How can I provide feedback?

We welcome and value your feedback! You can leave us a message through our contact page on our website, or email us at info@brahinski.com

Supported Secure Payment Methods

 Official Shipping Partners

All trademarks, logos, and brand names are the property of their respective owners. Use of these does not imply endorsement or affiliation with BRAHINSKI. 

All products on our website are authentic and sourced directly from the respective brands or their authorized distributors.

And more...

About

Empowering fashion enthusiasts worldwide to enjoy luxury and style without compromise, through genuine, high-quality brands at exceptional prices.

Address

525 Randall Ave, Ste 100 PMB 888
Cheyenne, WY 82001, United States

 

BRAHINSKI LLC.

Official Business Registration

Contact

Email us
info@brahinski.com

Customer Service is available Mondays through Fridays, 10 AM to 5 PM CET. 

Info

Returns

Privacy Policy

Terms & Conditions

Membership Perks

Instant 30% Cashback

Free Shipping

Luxury Brands Access

Exclusive BRAHINSKI Collections

Not a member?

Become a member and start saving big.

Click here to start

This site protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Copyright © 2025 BRAHINSKI.

Supported Secure Payment Methods

 Official Shipping Partners

And more...

About

Empowering fashion enthusiasts worldwide to enjoy luxury and style without compromise, through genuine, high-quality brands at exceptional prices.

Address

525 Randall Ave, Ste 100 PMB 888
Cheyenne, WY 82001, United States

 

BRAHINSKI LLC.

Official Business Registration

Contact

Email us
info@brahinski.com

 

Customer Service is available Mondays through Fridays, 10 AM to 5 PM CET. 

Info

Returns

Terms & Conditions

Privacy Policy

Membership Perks

Instant 30% Cashback

Free Shipping

Luxury Brands Access

Exclusive BRAHINSKI Collections

Not A Member?

Click Here To Join BRAHINSKI Club

All trademarks, logos, and brand names are the property of their respective owners. Use of these does not imply endorsement or affiliation with BRAHINSKI. 

All products on our website are authentic and sourced directly from the respective brands or their authorized distributors.

This site protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Copyright © 2025 BRAHINSKI.

Supported Secure Payment Methods

 Official Shipping Partners

All trademarks, logos, and brand names are the property of their respective owners. Use of these does not imply endorsement or affiliation with BRAHINSKI. 

All products on our website are authentic and sourced directly from the respective brands or their authorized distributors.

About

Empowering fashion enthusiasts worldwide to enjoy luxury and style without compromise, 

through genuine, high-quality brands at exceptional prices.

And more...

Address

525 Randall Ave, Ste 100 PMB 888
Cheyenne, WY 82001, United States

 

BRAHINSKI LLC.

Official Business Registration

Contact

Email us
info@brahinski.com

Customer Service is available Mondays through Fridays, 10 AM to 5 PM CET. 

Info

Privacy Policy

Returns

Terms & Conditions

Not a member?

Become a member and start saving big. Click here to start

Membership Perks

Lifetime 70%-80% Off 

Free Shipping

14-Day Returns

2-3 Day Delivery

This site protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Copyright © 2024 BRAHINSKI.